Terms and Conditions

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with this course of therapy.

FREE INITIAL CONSULTATION 

You may be offered a free 20 minute online initial consultation. No therapy will be provided during the consultation. The purpose of this initial consultation is to establish how Coaching with Christina can provide services to you that may assist you. During these calls, estimates the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines and are subject to change.

Bookings & Payment 

In person sessions: A non refundable deposit of $50 is payable at the time of booking your first appointment and or in person appointment. The balance of the fee is due at least 48 hours prior to the first session. No refunds will be issued for cancellations within 48 hours of the session appointment.

Online sessions $50 deposit is required for online sessions, however payment for online sessions must be made at least 24 hours before the scheduled session start time. Where payment is not received 24 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

Cancellation, Rescheduling & Refunds

If you need to cancel or re-schedule, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person or 24 hours for an online session.

Refunds

No refund will be issued for cancellations within 48 hours of in -person sessions or 24 hours for online sessions.

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore no refunds will be given for any sessions where you have attended and paid for the session.

Where a discount package or therapy room has been booked and paid for in advance. If you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issues after deduction of the full standard session fee for any sessions you have attended.

Session fees 

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking. 

Payment methods

Payments may be made online via bank transfer or paypal TM. Payment for in person sessions can be made via credit/debit card at the end of your session. Cheques will not be accepted without prior agreement. 

CONTACT BETWEEN SESSIONS 

Any contact between sessions will be by telephone, email or letter during office hours (9am - 5pm Monday to Friday and Saturdays 9am – 1 pm). Any messages received outside of these hours will be dealt with during office hours only.

MEDICAL OR PSYCHOLOGICAL CONDITIONS

I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.  

AGE RESTRICTIONS 

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be in seen in person. 

ATTENDING YOUR SESSION 

Please ensure you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however as the ability to do this will depend on bookings after your session. This cannot be guaranteed. 

HYPNOTHERAPY RECORDING 

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances. 

OUTCOME OF SESSIONS

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However , I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes. 

STANDARDS OF BEHAVIOUR 

During the course of any therapy session. I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return you undertake no to harm yourself, or any other person, including me. Or any property belonging to either me or any other person. 

You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour. I will cancel the last session and may refuse to see you for any further sessions without refunding any payment already made. 

CONFIDENTIALITY 

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken.

2. Where I am compelled in a law of court.

3. Where the information is of a nature that confidentiality cannot be maintained for example:

- The possibility of harm to yourself others exists 

- In case of fraud of crime

- When minors (under 18 years old) are involved

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.